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Frequently Asked Questions

General

What payment do you accept?

We accept credit cards: Visa, MasterCard, American Express, PayPal and Google Wallet.

 

How do I check on my order?

Log into your ByDominic.com account to check on your order status. You will also get an email when the item ships which includes tracking.

 

How do I use a discount code? Where can I get a discount code?

Discount codes are accepted at checkout and are given out during certain periods.

 

Where is your headquarters?

We are located in Los Angeles, California, but our warehouses are in Scottsdale, Arizona.

 

What is a pre-order and when does it ship?

Pre-orders are items that aren't currently at our warehouse or are currently being manufactured. The ship dates are approximate ship days and are not 100% guaranteed although are expected. An email will be sent to you if the item will not arrive during the scheduled period.

 

Shipping

 

When will my order ship and what carrier do you use?

You order will generally ship within one business day. We ship through USPS, FedEx and UPS. 

 

Do you ship outside of the United States?

Yes!

 

Returns

 

Do you accept returns?

Yes! Please see our return policy.

 

How can I request an exchange?

Please email support@bydominic.com with your order number, name and what you would like to exchange your item for. You will have to pay for return shipping unless there is a defect.

Free shipping on all orders above $ 50.00

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